Cancellations
Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24 hours’ notice will be subject to a charge of 50% of the service fee. No-show reservations are subject to a cancellation fee of 100% of the service appointment.
Arrival
Please arrive at least 5 minutes prior to your scheduled reservation and adhere to all COVID 19 protocols in place at the time of your appointment.
Late Arrivals
To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time. We will always do our best to accommodate our guests.
Gratuities
For your convenience Studio 271 accepts gratuities from cash or they can be placed on your credit/debit card for your stylist.
Redo
Studio 271 stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service, please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
Payment
Studio 271 Accepts Visa, MasterCard, Discover, American Express and cash for payment of products. Please check with your stylist regarding credit/debit card payment options. We do not accept checks of any form for payment.
Returns/Refunds —Because you take credit cards you need this to be accurate for your salon.
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied. Studio 271 proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Studio 271, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
All Sales of hairbrushes, combs, hair accessories (clips, hair bands, etc.) and extensions/wigs are final. No returns and no exchanges.
Tools (blow dryers, flat irons, etc.) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.
